Privacy Policy for City Housekeeping
City Housekeeping Ltd is Registered at DATA Protection ICO.ORG.UK
41 Kidd Place
41 Kidd Place
LONDON
—, SE7 8HF
Registration reference: ZA469813
Date registered: 02 November 2018
Registration expires: 01 November 2024
Introduction
At City Housekeeping, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://www.cityhousekeeping.co.uk/, interact with our services, or contact us. Our practices are designed to comply with the General Data Protection Regulation (GDPR) and other relevant privacy laws.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address (collected when you submit a service request or contact us).
- Service Details: Any information you provide when requesting services, including cleaning preferences and schedule.
- Payment Information: Credit/debit card details (processed securely through third-party providers, not stored by us).
- Technical Data: IP address, browser type, device information, and browsing history on our website (collected automatically via cookies and analytics tools like StatCounter and Mouseflow).
Additional Information We Collect
In addition to the data mentioned earlier, we may collect the following information when you interact with our website or services:
- Work Information: Company name, job title, work email, and work phone number, which may be provided when requesting specific business-related services or for invoicing purposes.
- Additional Information: Any extra details you choose to share with us during communication or in service request forms, including your preferences, requests, and other relevant information.
- Age Verification: If necessary, we may ask whether you are over a certain age to ensure compliance with applicable laws and regulations regarding the provision of certain services.
How We Use Your Data
We use your personal information to:
- Process and manage service requests and bookings.
- Communicate with you regarding your services, including confirmations and updates.
- Improve our website functionality and optimize your user experience.
- Send marketing materials, promotions, or newsletters (with your consent).
- Comply with legal obligations and ensure the security of our services.
Additionally, we use work-related information to:
- Facilitate business-related services and communications.
- Tailor services to your specific needs based on the information you provide.
- Ensure compliance with legal requirements, such as age-related restrictions when applicable.
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party contractors, cleaning professionals, or payment processors involved in delivering our services.
- Legal Authorities: If required by law or to protect the rights and safety of City Housekeeping and our clients.
- Marketing Partners: With your consent, for targeted advertising and promotions.
We will never sell your personal information to third parties for any purpose.
Cookies
We use cookies and similar technologies to collect information about how you use our website. This helps us provide you with a better browsing experience and enables us to track and analyze website traffic. Our site uses tools like StatCounter and Mouseflow to monitor visitor behavior and improve site performance.
You can manage your cookie preferences or disable them through your browser settings.
Do Not Track (DNT) Requests
We respect users’ preferences for privacy and allow visitors to enable the Do Not Track (DNT) feature in their browsers. When DNT is enabled, our Website will not track your behavior or collect any analytics data. You can enable DNT in your browser as follows:
- Google Chrome: Go to Settings > Privacy and security > Cookies and other site data, then enable Send a “Do Not Track” request with your browsing traffic.
- Mozilla Firefox: Go to Settings > Privacy & Security, and under Tracking Protection, select Send websites a “Do Not Track” signal.
- Microsoft Edge: Go to Settings > Privacy, search, and services, and turn on Send “Do Not Track” requests.
- Safari (macOS): Open Preferences > Privacy, and check the box next to Ask websites not to track me.
Your Rights
Under the GDPR, you have the following rights:
- Access: You can request access to your personal data we hold.
- Rectification: You can correct any inaccuracies in your personal information.
- Erasure: You can request the deletion of your data, subject to legal or contractual restrictions.
- Data Portability: You can ask for your personal data in a machine-readable format.
- Objection: You can object to the processing of your data for certain purposes, such as direct marketing.
To exercise your rights, please contact us at info@cityhousekeeping.co.uk.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our website uses encryption (such as SSL) to safeguard your data during transmission.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may depend on the type of data and the context in which it was provided.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you via email if significant updates are made.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:
Email: info@cityhousekeeping.co.uk
Phone: +44 (0)20 33 22 23 23
Postal Address: CityHouseKeeping, 124 City Road, London, EC1V 2NX