Common Questions

Frequently asked questions

What cleaning services do you offer?

We provide a full range of services, including:

Do you bring your own cleaning supplies and equipment?

Yes, we can provide cleaning supplies and equipment depending on the service. For domestic (regular) cleaning, we kindly ask clients to provide the equipment, such as a vacuum, mop, and cleaning products. For deep cleaning, end-of-tenancy, office cleaning, and other specialist services, our team brings professional equipment and products. In some cases, the cleaning materials are included in the service price, while in others a small additional fee may apply. We always let you know upfront before booking.

Do you offer one-time and regular cleaning in the same day?

Yes, we are flexible. Whether you need a one-off deep clean or regular weekly service, we can often provide both on the same day if needed, making it easy to fit cleaning around your schedule.

Do you work on weekends or holidays?

Yes, we provide cleaning services on Saturdays with no extra charge. We do not work on Sundays, but we are available on some holidays. If you need a cleaning outside regular weekdays, just get in touch and we’ll let you know what’s possible.

Do you offer end-of-tenancy cleaning guarantees?

Yes, we offer a guarantee for our end-of-tenancy cleaning. If the landlord or letting agency is not satisfied, we will return within 48 hours and redo any areas that need attention at no extra cost. Your satisfaction and ensuring the property meets tenancy requirements is our top priority.

How does your steam cleaning work?

Our steam cleaning uses purified water and eco-friendly detergent to ensure safe, effective cleaning. The solution mixes with hot steam, which kills 99% of bacteria and lifts dirt without over-wetting your carpets. The hot steam is sucked in immediately, so your carpets dry faster and stay protected. For the best results, we recommend removing any movable items from the room before we start. Steam cleaning also helps improve the appearance of stains, but some stains may only partially improve depending on how old they are, what caused them, and the type of carpet.

Do you offer cleaning services for Airbnb properties?

Yes! We provide flexible cleaning services tailored for Airbnb hosts. We adapt our pricing based on the specific tasks required and schedule cleanings to fit guest check-ins and check-outs. Many Airbnb hosts already work with us and are very happy with our reliability and attention to detail.

Do you offer cleaning services for offices and businesses?

Yes! We provide professional cleaning for offices and businesses, with flexible schedules and pricing tailored to your needs. Our teams are experienced and trained specifically for commercial cleaning. We can bring all the necessary equipment and cleaning materials to ensure a thorough, high-quality service every time.

Are your cleaners DBS checked and insured?

Yes. All our cleaners are DBS checked, fully insured, and highly experienced. They are trained to maintain excellent standards of cleanliness and hygiene, so you can feel confident and secure when booking with us.

How do you ensure quality and customer satisfaction?

We believe in being honest. If we cannot provide a service, we will not promise it. From the very beginning, we ask for details when giving a quote so expectations are clear. Our cleaners are trained professionals who follow detailed checklists to make sure every job is done properly. We always welcome feedback from our clients and use it to continuously improve our service. If something is not quite right, we will talk with you, find the best solution, and return to fix it as soon as possible.

How is pricing determined?

Our pricing is tailored to each property and depends on a few factors: the number of cleaners, the hours required, the size of the property, and any extras you choose, such as steam cleaning, outside window cleaning, or other specialist services. Additional costs like congestion charges or parking fees may apply if relevant. We do not charge VAT and there are no hidden fees. We are always flexible and adapt our quotes to suit your exact needs.

Do you offer discounts for clients?

Yes! We offer special discounts to regular clients, new clients, and those who recommend us. Discounts are limited-time and occasional, so they are not available every day. Our goal is to reward clients and build long-term relationships.

How can I book a cleaning service?

Booking is quick and easy. You can book directly on our website in just a few simple steps. Once your account is set up, you can update the date or time of your booking if your plans change. During booking, you will provide your card details, but you will not be charged until after the cleaning is completed.

What is your cancellation or rescheduling policy?

We understand that plans can change. There is no cancellation fee if you cancel in advance. If you cancel the day before or on the day of the booking, a fee of 50% of the booking cost will apply. You can also reschedule your cleaning easily through your account.

What payment methods do you accept?

We only accept credit or debit card payments online. Cash payments are not accepted. You will provide your card details during booking, but you will not be charged until after the cleaning is completed.

Why should I choose City Housekeeping over other cleaning companies?

City Housekeeping stands out for its transparent pricing, flexible scheduling, and professional, experienced cleaners. We focus on delivering consistently high-quality results while making the booking and cleaning process as simple and stress-free as possible. Our goal is not just to clean your space, but to make your life easier. Our clients stay with us for our reliability, flexibility, and commitment to sparkling results every time.

Have more questions? Our support team is ready to help with bookings, services, and pricing.